I just returned from Rome so this was very appropriate! I absolutely love it and so many people have commented on it. It’s especially fun when Lewie happens to be with me!
Me and my friends love my Barney shirt. It is a quality shirt and arrived in a timely fashion. Now I plan to get photos of my friends dogs to order shrits to give for Christmas presents.
I loved the first shirt I ordered so much I bought another! Also bought a third for a birthday present. Great product. Can’t say enough good things about the store and product.
My pitty, Roux-Barb. I've always loved Van Gogh and love my Roux-Barb. Now I have both. It's beautiful and the quality is very good.
I give an A+ from ordering to wearing.
I can’t say enough good things about The Small Dog Store!!
For Christmas, a close friend-couple gifted me a custom shirt with my Chihuahua’s (Ginger... aka Gin-Gin) picture and her name on it. It was one of my favorite gifts! So much so, that on Christmas I put it on to show it off... Unfortunately, I ruined it in the most ridiculous way possible (menudo involved… long story, lol).
I was honestly embarrassed, sad, and upset with myself... I definitely didn't want to tell my friends what happened. I reached out to The Small Dog Store hoping they might be able to recreate it exactly the same.
They didn’t just say “sure.” They went above and beyond 😁.
They tracked down the original order, found the exact cropping and design specifications that were used, and reassured me they could reproduce it perfectly. They were kind, responsive, and even had a sense of humor about the situation.
The replacement came out exactly like the original. Same layout, same design, same everything... less the menudo stains, heh.
In a world where customer service can feel automated and impersonal, this felt thoughtful and human. If you’re considering ordering a custom pet shirt, do it. The quality is great, but the customer care is what really stands out.
I can’t express enough how much I love this shirt. It came out so well I am going to order another with a different photo. We recently lost our girl and this shirt just honors her so well. I had a question about my order and they responded kindly and promptly. I was also notified of immediately when the store was notified that my first order was lost in shipping and they printed me a new shirt and sent that same day. GREAT CUSTOMER SERVICE! Totally recommend this store and product.
This purchase is definitely worth it! Ordered it on November 9th and it arrived in the mail on the 14th. I’m looking forward to giving this to my daughter for Christmas. The picture is great on the sweatshirt. Love it!
I love this portrait of my dog so much. The illustration came out so good, looking exactly like my pup with a beautiful background. Couldn’t be happier!!!
The shirt arrived quickly, and was exactly as ordered. It was a gift for my sister, so I don’t have a picture. She wore it when she walked her dog and received many compliments. Customer service was excellent and responded to my questions promptly. Thanks so much!
It is soft, extremely comfortable and my Benny's picture came out perfectly. Definitely good quality item. Gonna have to purchase another one for my friends dog.
This is by far my favorite picture hanging in my house now!! Thanks for such an easy and pro experience. I also bought this as a gift for my niece and nephew's dog and they loved it too! Great communication. Consistent updates. Professional artwork. Thank you! I'll be back!
This is by far my favorite picture hanging in my house now!! Thanks for such an easy and pro experience. I also bought this as a gift for my niece and nephew's dog and they loved it too! Great communication. Consistent updates. Professional artwork. Thank you! I'll be back!
This is by far my favorite picture hanging in my house now!! Thanks for such an easy and pro experience. I also bought this as a gift for my niece and nephew's dog and they loved it too! Great communication. Consistent updates. Professional artwork. Thank you! I'll be back!
First time customer and will definitely be returning for future purchases. Got this done for my wife and she absolutely LOVES it, it couldn't have come out more perfect.
First time customer and will definitely be returning for future purchases. Got this done for my wife and she absolutely LOVES it, it couldn't have come out more perfect.
First time customer and will definitely be returning for future purchases. Got this done for my wife and she absolutely LOVES it, it couldn't have come out more perfect.
I could not be happier with our portraits! They turned out EXACTLY how I hoped they would. The artists are amazing, and allowed me to review and suggest adjustments. They are perfect, and I can’t wait to get them hung up. If you’re on the fence about ordering, I strongly recommend you pull the trigger - you won’t be disappointed!
I could not be happier with our portraits! They turned out EXACTLY how I hoped they would. The artists are amazing, and allowed me to review and suggest adjustments. They are perfect, and I can’t wait to get them hung up. If you’re on the fence about ordering, I strongly recommend you pull the trigger - you won’t be disappointed!
I could not be happier with our portraits! They turned out EXACTLY how I hoped they would. The artists are amazing, and allowed me to review and suggest adjustments. They are perfect, and I can’t wait to get them hung up. If you’re on the fence about ordering, I strongly recommend you pull the trigger - you won’t be disappointed!
🔍 TRACKING: Tracking number provided via email upon shipment
* Please note that shipping times are in addition to processing times.
RETURNS & REFUND POLICY
We offer FREE RETURNS for all eligible orders. Please read our terms below
ELIGIBILITY FOR RETURNS:
We accept returns ONLY in the following circumstances:
✅ Damaged Products:
If your product arrives damaged, please notify us within 14 days of purchase. We will provide a replacement or refund as per your preference (image proof must be provided).
✅ Incorrect Products: If you receive a product that is different from what you ordered, please contact us within 14 days of purchase. We will guide you through the return process and ensure that you receive the correct item promptly.
✅ RETURN WINDOW: Within 14 days from delivery
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
CONDITIONS FOR RETURNS:
The item must be unused, in its original packaging, and in the same condition as when you received it.
You must provide proof of purchase, such as an order number or receipt.
Returns must be initiated within the specified timeframe mentioned above for each circumstance.
Any item that has been washed, used or worn is non-returnable.
We reserve the right to inspect the returned item before approving or refusing the return and initiating the refund or replacement process.
RETURN PROCESS:
To initiate a return, please follow these steps:
Contact our customer support team through email (contact@thesmalldogclub.com) within the specified timeframe.
Provide the necessary details, such as your order number, a description of the issue, and any supporting documentation or images if applicable.
Our customer support team will guide you through the return process, including providing you with the return shipping instructions if necessary.
Once we receive the returned item and confirm that it meets the return eligibility criteria, we will process your refund or replacement promptly, as per your preference.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the cost of the item on your original payment method. Shipping costs incurred during initial checkout are not refundable. Please remember it can take some time for your bank or credit card company to process and post the refund.
⚠️ Important Notes
Shipping charges are non-refundable
Refunds are issued to original payment method
Allow up to 15 business days for processing
Questions? Contact us at contact@thesmalldogclub.com
Thanks for contacting us. We'll get back to you as soon as possible.