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About Us

Welcome to our online store, where we celebrate the joy and love that small dogs bring into our lives! Our passion for providing the best for our furry companions led us to create this carefully curated collection of dog apparel, specifically designed for small breeds.

Our story began with Paula and Robert, the proud dog parents of two adorable dachshunds, Almond and Cinnamon, and a charming chihuahua named Chavelo. As devoted pet owners, they understand the importance of keeping our four-legged friends comfortable, stylish, and happy.

We handpick each item with great care, ensuring that every piece meets our high standards of quality, comfort, and style. Our team is dedicated to sourcing the best dog apparel from trusted brands, so you can feel confident that your pet is wearing the finest.

In addition to our online store, we also feature a blog that covers various aspects of dog care, health, and lifestyle. Our aim is to provide valuable information and resources to help you give your small dog the best life possible.

At The Small Dog Club, we are more than just an online store; we are a community of dog lovers who believe that our pets deserve the very best. With a small but dedicated team working hard to bring you exceptional products and service, we strive to make your shopping experience enjoyable and hassle-free.

Thank you for choosing us as your go-to destination for small dog apparel. We look forward to serving you and your beloved companions!

 

 

The Small Dog Club Team with "Chabelo" the office Chihuahua

 

Our Mission

At our core, we have a simple mission: To provide the highest quality, most stylish, and comfortable dog apparel for small breeds, while fostering a community of passionate dog lovers who share our commitment to giving our furry friends the best life possible.

Our Commitment

As fellow dog lovers, we understand the importance of trust when it comes to choosing products for your furry family members. That's why we are committed to providing excellent customer service, top-notch quality, and a seamless shopping experience. Your satisfaction and your dog's happiness are at the heart of everything we do.

We believe that every small breed dog deserves to live their best life as a cherished family member. Join us on this journey to learn, share, and revel in the endless joys of small dog ownership. Welcome to our pack!

 

 

Contact Us:

Do you have questions, comments, or stories to share? We'd love to hear from you!

Drop us an email at contact@thesmalldogclub.com

You can also follow our adventures and join the conversation on Facebook and Pinterest:

Facebook: facebook.com/thesmalldogstore

Pinterest: pinterest.com/The_Small_Dog_Store/

Instagram: instagram.com/the_small_dog_store/

Woofingly Yours,

The Small Dog Club Team

 

 

 

 

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SHIPPING POLICY

📦 PROCESSING / PRODUCTION TIME: 1-2 Days.
🚚 DELIVERY: 1-5 days after dispatch
🔍 TRACKING: Tracking number provided via email upon shipment
* Please note that shipping times are in addition to processing times.
 

RETURNS & REFUND POLICY

We offer FREE RETURNS for all eligible orders. Please read our terms below


ELIGIBILITY FOR RETURNS:

We accept returns ONLY in the following circumstances:

✅ Damaged Products:
If your product arrives damaged, please notify us within 14 days of purchase. We will provide a replacement or refund as per your preference (image proof must be provided).

✅ Incorrect Products: If you receive a product that is different from what you ordered, please contact us within 14 days of purchase. We will guide you through the return process and ensure that you receive the correct item promptly.

✅ RETURN WINDOW: Within 14 days from delivery

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


CONDITIONS FOR RETURNS:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • You must provide proof of purchase, such as an order number or receipt.
  • Returns must be initiated within the specified timeframe mentioned above for each circumstance.
  • Any item that has been washed, used or worn is non-returnable.

We reserve the right to inspect the returned item before approving or refusing the return and initiating the refund or replacement process.


RETURN PROCESS:
To initiate a return, please follow these steps:

  • Contact our customer support team through email (contact@thesmalldogclub.com) within the specified timeframe.
  • Provide the necessary details, such as your order number, a description of the issue, and any supporting documentation or images if applicable.
  • Our customer support team will guide you through the return process, including providing you with the return shipping instructions if necessary.
  • Once we receive the returned item and confirm that it meets the return eligibility criteria, we will process your refund or replacement promptly, as per your preference.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the cost of the item on your original payment method. Shipping costs incurred during initial checkout are not refundable. Please remember it can take some time for your bank or credit card company to process and post the refund.

⚠️ Important Notes

  • Shipping charges are non-refundable
  • Refunds are issued to original payment method
  • Allow up to 15 business days for processing

Questions? Contact us at contact@thesmalldogclub.com
 

Thanks for contacting us. We'll get back to you as soon as possible.

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