Shipping & Refund Policy

SHIPPING POLICY

- PRODUCTS FOR DOGS:

πŸ“¦ PROCESSING TIME: 1 Day

🚚 1-4 Day Delivery from dispatch
(A tracking number will be included)

Β 

- PRODUCTS FOR HUMANS & HOME DECORΒ (Dog-themed products)

πŸ“¦Β PROCESSING TIME: 1-3 Days.
All items are printed on demand. This means that we only make your item once you have purchased it. We typically need 1-3 days to create your item(s), with more than 90% of orders being created withinΒ 2 days
🚚 1-5 Day Delivery from dispatch
(A tracking number will be included) E-mail with your tracking number will be sent to you as soon as your order has been shippedΒ 
Please note that shipping times are in addition to processing times.


RETURNS & REFUND POLICY

At Small Dog Club, we strive to provide our customers with the best shopping experience possible. We understand that sometimes issues may arise with your purchase, and we are here to assist you. Please take a moment to familiarize yourself with our return policy.


ELIGIBILITY FOR RETURNS:

We accept returnsΒ only in the following circumstances:

βœ”Β Damaged Products:
If your product arrives damaged, please notify us within 14 days of purchase. We will arrange for the return of the damaged item and provide a replacement or refund as per your preference.

βœ”Β Incorrect Products: If you receive a product that is different from what you ordered, please contact us within 14 days of purchase. We will guide you through the return process and ensure that you receive the correct item promptly.

⚠ Return Timeframe: 14 days from purchase

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


CONDITIONS FOR RETURNS:
To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • You must provide proof of purchase, such as an order number or receipt.
  • Returns must be initiated within the specified timeframe mentioned above for each circumstance.

We reserve the right to inspect the returned item before approving the return and initiating the refund or replacement process.


Return Process:
To initiate a return, please follow these steps:

  • Contact our customer support team through email within the specified timeframe for your particular situation.
  • Provide the necessary details, such as your order number, a description of the issue, and any supporting documentation or images if applicable.
  • Our customer support team will guide you through the return process, including providing you with the return shipping instructions if necessary.
  • Once we receive the returned item and confirm that it meets the return eligibility criteria, we will process your refund or replacement promptly, as per your preference.

⚠ PLEASE NOTE:

Shipping charges, if applicable, are non-refundable.

Return shipping costs are the customer's responsibility.



EXCEPTIONS / NON RETURNABLE ITEMS
Customized or custom-made items are non-returnable, UNLESS ITEMS ARE SOMEHOW DAMAGED.Β 

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the cost of the item on your original payment method as soon as the return is received and inspected. Shipping costs incurred during initial checkout are not refundable. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@thesmalldogclub.com