At Small Dog Club, we strive to provide our customers with the best shopping experience possible. We understand that sometimes issues may arise with your purchase, and we are here to assist you. Please take a moment to familiarize yourself with our return policy.
Eligibility for Returns: We accept returns ONLY in the following circumstances:
Damaged Products: If your product arrives damaged, please notify us within 3 days of receiving it. We will arrange for the return of the damaged item and provide a replacement or refund as per your preference.
Incorrect Products: If you receive a product that is different from what you ordered, please contact us within 3 days of receiving it. We will guide you through the return process and ensure that you receive the correct item promptly.
Delayed Shipments: In the event that your shipment does not arrive within the estimated delivery time frame, please reach out to us. We will investigate the matter and take appropriate action to resolve the issue, which may include arranging for a replacement or issuing a refund.
Conditions for Returns: To be eligible for a return, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition as when you received it.
You must provide proof of purchase, such as an order number or receipt.
Returns must be initiated within the specified timeframe mentioned above for each circumstance.
We reserve the right to inspect the returned item before approving the return and initiating the refund or replacement process.
Return Process: To initiate a return, please follow these steps:
Contact our customer support team through email within the specified timeframe for your particular situation.
Provide the necessary details, such as your order number, a description of the issue, and any supporting documentation or images if applicable.
Our customer support team will guide you through the return process, including providing you with the return shipping instructions if necessary.
Once we receive the returned item and confirm that it meets the return eligibility criteria, we will process your refund or replacement promptly, as per your preference.
If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your shopping experience at Small Dog Club.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Customized or custom-made items are non-returnable, UNLESS ITEMS ARE SOMEHOW DAMAGED. THIS IS DUE TO OUR SHIRTS BEING MADE TO ORDER FOR YOU.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
You can request a cancellation of your order within 2 hours of purchase. Please message us right away if you must cancel your order. If product production has begun, then cancellations are not possible.