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SHIPPING POLICY

📦 PROCESSING / PRODUCTION TIME: 1-2 Days.
🚚 DELIVERY: 1-5 days after dispatch
🔍 TRACKING: Tracking number provided via email upon shipment
* Please note that shipping times are in addition to processing times.
 

RETURNS & REFUND POLICY

We offer FREE RETURNS for all eligible orders. Please read our terms below


ELIGIBILITY FOR RETURNS:

We accept returns ONLY in the following circumstances:

✅ Damaged Products:
If your product arrives damaged, please notify us within 14 days of purchase. We will provide a replacement or refund as per your preference (image proof must be provided).

✅ Incorrect Products: If you receive a product that is different from what you ordered, please contact us within 14 days of purchase. We will guide you through the return process and ensure that you receive the correct item promptly.

✅ RETURN WINDOW: Within 14 days from delivery

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


CONDITIONS FOR RETURNS:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • You must provide proof of purchase, such as an order number or receipt.
  • Returns must be initiated within the specified timeframe mentioned above for each circumstance.
  • Any item that has been washed, used or worn is non-returnable.

We reserve the right to inspect the returned item before approving or refusing the return and initiating the refund or replacement process.


RETURN PROCESS:
To initiate a return, please follow these steps:

  • Contact our customer support team through email (contact@thesmalldogclub.com) within the specified timeframe.
  • Provide the necessary details, such as your order number, a description of the issue, and any supporting documentation or images if applicable.
  • Our customer support team will guide you through the return process, including providing you with the return shipping instructions if necessary.
  • Once we receive the returned item and confirm that it meets the return eligibility criteria, we will process your refund or replacement promptly, as per your preference.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the cost of the item on your original payment method. Shipping costs incurred during initial checkout are not refundable. Please remember it can take some time for your bank or credit card company to process and post the refund.

⚠️ Important Notes

  • Shipping charges are non-refundable
  • Refunds are issued to original payment method
  • Allow up to 15 business days for processing

Questions? Contact us at contact@thesmalldogclub.com
 

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